![]() The biggest problem of end-to-end Application Performance Monitoring (APM) solution ( ) is that service assurance is mapping a problem to the appropriate team. The application response time is user-friendly. On a scale of one to ten I would give it an eight.ĭisclaimer: My company has a business relationship with this vendor other than being a customer:Partner It gives you an overview where the problem is on the backend server or on the network side. They can quickly find and troubleshoot problems in the database, transactions, unified communication, etc. We require a staff of a small team to maintain the solution. It is not for small customers, but more for medium and large ones. It is an expensive solution, it's not for everybody. Is it a retro-platform or it is hardware? But the cost depends on implementation because there are different platforms. You pay for the module once and that's it. The same for the web transaction analysis and unified communication. You pay once per module and you have it forever. So, if you need the database or a transaction analysis, you have to pay for that module. The licenses are costly and are done per module. ![]() What's my experience with pricing, setup cost, and licensing? If it is prepared properly from all sides it should be done and all set up in one working day. It usually takes some time from the customer side because they need to define it on a block of switches on a virtual infrastructure. If you know how the solution is implemented then it is straightforward. It's not for everybody to just plug and play. The initial setup is straightforward but you have to know a little about the product. No problems with features or anything like that. It was for questions about how to find something, or getting the user interface to show in an appropriate way. I have been in touch with support a few times, but not for anything crucial. How are customer service and technical support? ![]() What do I think about the scalability of the solution? What do I think about the stability of the solution? I have been working with Riverbed SteelCentral AppResponse for five years. This is not something crucial to do and when something is good and working well, why should they just rename it? Somebody who is new, or even not so new, needs time to remember the names. Every two years they change the name of the products. There have been a lot of changes in the last few years with the names in Riverbed. ![]() Also, faster support for some new security features and support for the secure key exchange. I would say improving the user interface is the most important. It is something between an NPM and an APM. It also has the modules to troubleshoot web applications, database transactions, and unified communications, all in one. You can troubleshoot it later, not immediately. It gives you the ability to drill down back in time. I have found the AppResponse, which is a packet capture solution, very good. This gives you a deeper and more complex picture than some competitors' solutions. For example, APM and NPM, and sometimes both combined. You can implement a few of these modules depending on what the customer is interested in. Some are independent but they are all part of a whole and they function as one solution. Has modules to troubleshoot web applications, database transactions, and unified communications, all in one What is our primary use case?
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